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A preset is a saved set of settings which can be used to set up input signals and output streams. You can save the current settings into a preset in a web interface.
The preset helps you to fill in web interface forms quickly while you are setting up any of the available NetUP Streamer inputs. The preset can store input and streaming settings, or only the input settings. Input and streaming settings from the same preset must be downloaded separately.
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Processing presets must be created separately (for more info, see Processing presets) |
A media content is a system object containing a record of some multimedia data source, which may be a file or a stream.
In the NetUP.tv system, media content is divided into three types: Radio, TV channels, Movies. You can create Media groups for each of media content types and use these groups to combine content. You can also include a separate media content or a media group in the appropriate type of service.
–Create a VOD content (a video, a movie)
Service is a system object containing a record of cost and billing terms.
In the NetUP.tv system, services are divided into following types:
–Basic services (Periodic, One-time) are general services which can be attached to a customer as a separate service and as a part of a service plan.
–IPTV (TV channels, TV channels in record, Movies, Radio) provide access to individual units or groups of content of the corresponding type and can be attached only as part of the service plan.
Service plan services are automatically activated for a customer when you attach a service plan to the customer. IPTV services with the Additional service flagcannot be activated automatically. A customer can enable these IPTV services via the STB interface or the application. A customer can select and enable the services included to customer's service plan. The administrator of NetUP.tv system can switch the Additional service flag during the creation or editing of the service
Standalone services can be attached to a customer only by the administrator of NetUP.tv system via the web interface.
Creating a service, you can set following parameters:
–Blockable – it determines if the service is still provided and charged for, when the customer’s personal account is blocked;
–Additional service – it determines whether the service will be attached automatically when the service plan is attached to the customer;
–Is automatically activated more than once – it determines how many times the service will be attached and charged for.
When creating a service, you can set a service price and currency. Customers can be charged monthly or daily for periodic service.
You can change the price of the service, but if this service has already been attached to some customers, the subsequent service fee will be recalculated for these customers (for more info, see the section below).
For all the services, except for One-time and Movies types, the Prepayment for parameter is available. This parameter determines the moment when to charge a customer for service usage. You can choose one of the following values:
–Accounting period – after service attachment, the customer is charged till the end of month, and then is charged for the next month at the beginning of every month;
–Day – after service attachment, the customer is charged till the end of day, and then is charged for the next day at the beginning of every day;
–Month – after service attachment, the customer is charged for one month, and then is charged for the next month at the same day of every month.
For One-time and Movies services, the actual charge-off occurs at the moment of service attachment.
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In fact, the actual charge-off is not made at the precise moment of service attachment or at the end of period but on the nearest general tariff event after that. This event repeats every hour |
–blocking of customer's account – if the Blockable flag is on, the service is not charged;
–changing the service price – if you change the price of a periodic service that is already attached to the customer, the cost will be recalculated using the new price for the whole period of the service, including past periods. The recalculation will occur at the end of the accounting period. If the service price is increased, an extra charge will be made. If the service price is reduced, the subsequent service fee will be reduced. You can change the service price if it has been set erroneously from the very beginning. Otherwise, i.e. If you need to adjust the price at a certain moment, the service itself should be detached from all relevant users and replaced with the new one, providing the same content for a different price.
Periodic service cost is calculated as a product of the service price and the service period (the time when the service has been provided). Thus, the bill for the same service from month to month can be expressed in different amounts depending on the number of days in a month. For example:
–If the service price is defined per day and the ‘Prepayment for’ is set as Accounting period or Month, the service cost will be calculated considering the actual number of days in the given month and the full amount will charge monthly;
–If the service price is defined per month and the ‘Prepayment for’ is set as Day, the service cost will be calculated considering the actual number of days in the given month and the charge will occur every day.
For all the services, except for One-time type, you can set the service period. Adding a service to a customer you can choose Start and End date of the service. For One-time services, you can only set the Start date.
If you don’t set the Start date, any of the services will be attached immediately. If you don’t set the End date, the service plan services, except for Movies, will be limited by the validity period of the service plan and other services will be detached after customer’s personal account will be blocked or closed, depending on service parameters (see Service parameters). A Movies service can be attached for one day.
If the service period isn't completed, the service will be displayed on the customer’s personal account page. For such services, you can change the End date. If the service period is completed, the service will be displayed in the Attached services history (see Customer’s personal account page).
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Stand-alone one-time services that were be attached immediately aren’t displayed on the customer’s personal account page. They are displayed in the Attached services history |
For IPTV services, the access to content is opened after the customer is charged for the service, and is valid during the period for which the customer has been charged.
The access may be discontinued prematurely in case if the customer’s account gets blocked.
A service plan is a set of services of various types. If a service is included in a service plan and the Auto-enable flag in this service is on, the service will be automatically attached to a customer after service plan attachment. Other service plan services are available for attachment.
Creating a service plan, you can choose the following parameters:
–State – it determines whether the service plan can be attached to customers (Active – it is possible; Being edited, Obsolete – it is not possible);
–Groups – it determines customer groups which can attach the service plan via the interface of the STB or the application.
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The customer can choose a service plan that is included to the same group as their current service plan. Service plan switching will occur at the end of the accounting period. |
A customer is a system object containing record of an end user of the NetUP.tv services. In the hotel solution a customer actually refers not to a specific real-world person, but rather to a particular hotel room and a sequence of guests staying in it.
In the NetUP.tv system, customers are divided into two types: Individual and Organization. Depending on the type of customers, the system stores different information about them.
If you need to start working with a customer, you must create a personal account for this customer (see Personal accounts).
–Customer’s personal account page
–Create a customer and a customer’s personal account
Each customer can have one or several personal accounts, for example, to be able to connect several set-top boxes. Service plans and services are not attached to a customer, they are attached to a customer personal account.
The personal account can be blocked by the administrator on the personal account page (Manual blocking) or by the system due to low balance (Automatic blocking). Automatic blocking persists until terminated by the system, which happens once the account balance (considering the credit) becomes positive. Manual blocking can be removed manually by the administrator.
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If the personal account is blocked, the services which have the Blockable flag are not charged (see Charge details) |
An access card, PIN and license key are required to activate the STB. They are generated automatically after creating a personal account for the customer. You can see the information about the access card or generate new activation code (PIN) on the personal account page of the customer via the web interface.
–Customer’s personal account page
–Generate an activation code for an access card
You can combine customers into groups. You can add a customer to a group when you are creating the customer or editing customer data. One customer can be in several groups at the same time.
Moreover, customer groups can be used to combine service plans. The customer can choose one of the service plans from the group which includes their current service plan and switch the service plan on their own.
–Create a customer and a customer’s personal account